We hope that we have been able to resolve your complaint satisfactorily. However, if at this point you remain dissatisfied with the response you have received, you can then refer your complaint to the Office of the Ombudsman. The Ombudsman is impartial and free to use. The Ombudsman will require details of the complaint, along with a copy of the complaint and response. The best way to do this is through ‘Make a Complaint’ via their website:
www.ombudsman.ie/making-a-complaint/make-a-complaint/
Alternatively write to: The Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773 or phone 01 6395600 with any queries.