Mission Statement

Mowlam Healthcare is committed to enhancing the quality of life of all our residents by providing high quality resident-focused nursing care, catering and activities, delivered by highly skilled and experienced professionals, in modern purpose-built nursing facilities.

Quality of Care System

Ethos of care

Key Success Factors	Resident Experience
Care Philosophy Nursing policies and procedures Quality of care plans and execution Quality of food and catering Flexibility for resident and visitors GP cover and ancillary medical services	Autonomy Independence Participation in recovery process

Staffing and Skill Mix

Key Success Factors	Resident Experience
Management Structure Nursing training and practice Carer training and practice - Skillnets Hospitality training and practice - HACCP / food hygiene / cleaning Recruitment process Induction and performance reviews Health & Safety Fire drill and maintenance of Certification	Involvement in care planning Self expression Self respect

Physical environment

Key Success Factors	Resident Experience
Modern custom built environment Clean and hygienic High quality maintenance of building and gardens Preventative maintenance program	Individuality Privacy

Activities & Therapies

Key Success Factors	Resident Experience
Purposeful activities Therapeutic activities Activities outside the home High level participation Connectedness to family and community	Relationships with: - Fellow residents - Staff - Family - Community

Measurements of performance

Key Success Factors	Resident Experience
External & internal audits Customer feedback surveys Complaints Accidents Clinical measurement of infection, pressure ulcers, falls, incidents and accidents	Mediating factors: - Health status / dependcy levels - Personality & life experiences - Expectations of care - Own adaptive response